Here's what you need to know and do once you've purchased a Class Pack:
1) Register for each class you plan to attend for each week of term
2) Our Class Cancellation Policy!
3) If you are a NEW client, submit a Health Questionnaire at least 24 hours before your first class
4) What to wear/bring
Mats and equipment are provided. Mats are antibacterial and are cleaned regularly but you are welcome to bring your own mat if you prefer. If you have a bad cold or other infection, please don't attend! Wear clean, comfortable clothes and clean socks. Bring water and a small towel to place over your head cushion if you are prone to getting sweaty :)
5) Please arrive 5 minutes early
Strictly no entry after 5 minutes! You will have missed the warmup and it's may be unsafe for you to exercise. It's also disruptive for the teacher and the rest of the class. Ensure you have the correct location - the same class may run at the same time but in 2 different locations. If you are unsure of where to go, view the location page and click on the venue
6) Please also be aware;
7) Staying in Touch
By signing up for classes, you're becoming a My Local Pilates member. We'll almost certainly need to email you during the term e.g. a class time changes or if we need feedback on what you want from classes. We consider you to be an active member for 12 months after the last class you attended with us. You may unsubscribe from our Newsletter and distribution list at any time if you wish via the Unsubscribe option at the bottom of the newsletter or by emailing me directly
8) Please read the full website Terms and Conditions
1) Register for each class you plan to attend for each week of term
- This will reserve you a space and add your name to the class register for that date and time
- Spaces are first come, first served. Some classes may become oversubscribed and a Waitlist will come into operation, so registering early gives you the best chance of attending a space in the class of your choice. You may reschedule closer to the time (more on this in Point 2 below!)
- All class credits must be used by the end of the term for which your Class Pack applies - strictly no carry over of unused credits to a subsequent term and no refunds will be given
- we do our best to offer a timetable to suit your needs, but do reserve the right to cancel classes if numbers are very low
- It is your responsibility to ensure the class level is right for you
2) Our Class Cancellation Policy!
- If you cannot attend a session you have previously registered for, please "Unregister", even if it's just 10 minutes before the start time, as this lets the teacher know you won't be there!
- Sessions unregistered up to 3 hours before the start time will be credited back onto your current Class Pack to use again that same term. Sessions unregistered less than 3 hours before the start time, or no-shows at the class will be lost and no refunds/credits given.
- If a class is full, add yourself to the Waitlist. If a spot becomes available more than 12 hours before the class begins, you'll be automatically added to the register and will receive an email. Please note, this only happens if you have available credit on your Class Pack. If a space becomes available less than 12 hours before the start of the class, you'll receive an email prompting you to confirm your space. You have 3 hours to do this, before the space is offered to the next client on the waitlist.
- A "Nightly Blackout" is in operation between 12am and 6am - this means if another client unregisters their space at 12am the night before a morning class and you are on the Waitlist for that same class, you actually have until 9am (i.e. 6am + 3 hours) the next day to confirm your space.
- If you need to Unregister from a morning class, I recommend doing so by 9pm the night before, due to the 6 hour Nightly Blackout which must be added onto the standard 3 hour cancellation time
- If any client continually misses classes they have registered for, My Local Pilates reserves the right to remove them from future classes to allow another client the opportunity to attend. The classes will be re-credited to the your Class Pack and you will be contacted to discuss which classes you can realistically attend.
3) If you are a NEW client, submit a Health Questionnaire at least 24 hours before your first class
4) What to wear/bring
Mats and equipment are provided. Mats are antibacterial and are cleaned regularly but you are welcome to bring your own mat if you prefer. If you have a bad cold or other infection, please don't attend! Wear clean, comfortable clothes and clean socks. Bring water and a small towel to place over your head cushion if you are prone to getting sweaty :)
5) Please arrive 5 minutes early
Strictly no entry after 5 minutes! You will have missed the warmup and it's may be unsafe for you to exercise. It's also disruptive for the teacher and the rest of the class. Ensure you have the correct location - the same class may run at the same time but in 2 different locations. If you are unsure of where to go, view the location page and click on the venue
6) Please also be aware;
- Access to HBC Community Centre is via the fire escape doors directly from Barnabas Road. To open the gate, press the green button behind the handle. If there is a class preceding yours and it's cold/wet, feel free to come in, through the studio and wait in the corridor!
- Classes at Victoria Park Harriers are held upstairs in the Old Gym, which is separate and in the building adjacent to the Main Hall. Toilets/changing are in the Main Hall. If the door to the main hall is locked, find the teacher who will be able to let you in
- All venues are community venues and used by other local groups for other purposes than Pilates. We do our best to maintain a pleasant environment in which to practice, however please do not expect a boutique, swanky studio!
7) Staying in Touch
By signing up for classes, you're becoming a My Local Pilates member. We'll almost certainly need to email you during the term e.g. a class time changes or if we need feedback on what you want from classes. We consider you to be an active member for 12 months after the last class you attended with us. You may unsubscribe from our Newsletter and distribution list at any time if you wish via the Unsubscribe option at the bottom of the newsletter or by emailing me directly
8) Please read the full website Terms and Conditions